1. Who we are
SigmaTurn is a Business Operating System product built and operated by GiveTurn (giveturn.com). If you are an individual using SigmaTurn because your employer or another organization (a “Customer”) has an account, that Customer controls your data and this policy explains how we, as the Customer’s service provider, process it on their behalf.
2. Information we collect
Account & business data
When a Customer signs up and uses SigmaTurn, we store the information they and their team enter into the platform to run their business — for example: names, emails, and roles of team members; customer and lead records (CRM); financial records, invoices, and payments; inventory and product data; HR records such as attendance, leave, and payroll; and project, task, and support-ticket data.
Location data
If a Customer enables GPS & Workforce Tracking, we collect location data from the devices of the employees they enroll, for the purpose of attendance verification and route/field tracking. This is configured and controlled entirely by the Customer.
Communications data
If a Customer enables Live Chat or the Lead Collection tools, we process the messages and contact details exchanged through those channels so the Customer can respond to their own leads and customers.
Account & usage data we collect directly
Standard technical data — IP address, browser and device type, pages visited, and timestamps of activity — collected automatically to operate, secure, and improve the Service. On the SigmaTurn website specifically, we also use Google Analytics to understand aggregate visitor traffic; see our Cookie Policy for details on the cookies this sets and how to opt out.
Payment information
Subscription payments are processed by a third-party payment processor. We do not store full payment card numbers on our own servers.
3. How we use information
- To provide, operate, and maintain the Service Customers subscribe to.
- To authenticate users and keep accounts secure.
- To send transactional emails — confirmations, reminders, and account notifications.
- To respond to support requests and communicate about the Service.
- To monitor, troubleshoot, and improve performance and reliability.
- To detect, prevent, and investigate fraud, abuse, or security incidents.
- To comply with legal obligations.
We do not sell personal data. SigmaTurn includes AI-powered features powered by Cloudflare AI. Data submitted by users to these AI features is processed only to provide the requested functionality and is not used to train third-party AI models. Google user data obtained through Google APIs, including Google Calendar data, is never sent to AI services or used for AI processing or model training.
4. Google user data
Where a Customer connects a Google Calendar to use the Booking module, SigmaTurn’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. That data is used solely to create, update, and synchronize calendar events on the Customer’s behalf and is never used for advertising. Google Calendar data is never transmitted to Cloudflare AI or any other AI service.
5. How we share information
We share information only as needed to run the Service:
- Infrastructure providers — the servers that host SigmaTurn and its data.
- Email delivery — a transactional email provider, used solely to send account and notification emails.
- Google APIs — only for Customers who explicitly connect Google Calendar, as described above.
- Google Analytics — aggregate website traffic data for SigmaTurn’s marketing site only, as described in our Cookie Policy.
- Legal & safety — where required to comply with the law, or to protect the rights, property, or safety of GiveTurn, our Customers, or others.
We do not share personal data with third parties for their own marketing purposes.
6. Data retention
We retain Customer data for as long as the Customer’s account is active, and for a reasonable period afterward to allow account recovery, meet legal or accounting obligations, and resolve disputes. Customers may request deletion of their account and data at any time, subject to obligations we may have to retain certain records by law.
7. Security
We encrypt data in transit and at rest, enforce role-based access control so people see only what they should, and run regular automated backups. No method of transmission or storage is 100% secure, but we work to protect information using practices appropriate to its sensitivity.
8. Your rights
Depending on where you are located, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. If you are an employee or customer of one of our Customers, please contact that organization first, as they control the data; we will support them in fulfilling your request. You can also contact us directly using the details below.
9. International data transfers
GiveTurn is based in Bangladesh. Where information is transferred outside of the country in which it was collected, we take steps to ensure it remains protected consistent with this policy and applicable law.
10. Children’s privacy
SigmaTurn is a business product and is not directed at, or knowingly used by, children.
11. Cookies
See our Cookie Policy for details on the limited use of cookies and local storage across the SigmaTurn website and application.
12. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above, and where appropriate, we will provide additional notice.
13. Contact us
Questions about this policy or your data can be sent to info@sigmaturn.com, or by phone / WhatsApp at +357 94 594430.